Rasheed Jamal S.

AT&T - Sales Consultant/Secondary Sales Specialist

​2012 - Present

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As a Sales Consultant I developed proposals and quotes for prospective customers. Dealt with customer issues, while handling clients in a professional manner processing customer orders. Attending sales meetings, conferences and events while Preparing and delivering sales in a high capacity. Keeping up to date with product developments by staying current with industry trends as they relate to grasp products and services. Working and collaborating with other departments, Scheduling appointments, calls, and meetings. Perform negotiations as requested in order to deliver value to customers.

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Legal Zoom -  Courtesy Care Specialist

​2010 - 2012

 

As Courtesy Care Specialist, I took over a 1000 calls a week. While other duties included reviewing orders, filing and relaying messages, assisting customers with obtaining EIN’s, LLCs, and nonprofits, along with other services.Researched Customers’ inquires and provide alternate solutions.Performed numerous duties such as filing, faxing, relaying messages and problem solving and assisted Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services

 

Time Warner Cable Inc - Technical Care Specialist

​2004 - 2010

 

As a Technical Care Specialist with Time Warner Cable Inc my main job function was troubleshooting, sales and customer support. I also Made daily calls to generate clients from a provided list . Present . Answers questions regarding company procedures , including rates , billing , Meet productivity standards set by the department . Turn in all sales including required documentation and monies collected in a timely manner . Follow up and maintain clients for their printing needs . Quote prices , credit terms and prepare sales order forms for orders to be completed and billed .